Can't find the answers on our Help Center? Don't know what to post or where to start in our Forums page? 

We got you! Insync has a dedicated Support Team whom you can reach out to anytime. Don't be shy to shoot us an email at support@insynchq.com for any questions you may have! :) 

Kindly include the following details/attachments:

  • Name
  • Google Account/s used for Insync
  • Current OS version (i.e. Windows 10, Mac High Sierra 10.13.4, Ubuntu 18.04)
  • Current Insync version (i.e. v1.4.9)
  • What is/are the issue/s you are experiencing (i.e. my files are stuck in queue, the app is crashing, I can't get it to start, my license says it's on the trial version, etc.)
  • Screenshots of issue (i.e. how the UI looks like, your Insync folders, any pop-up notification, etc.)
  • Troubleshooting steps you've done, if there are any (i.e. I reinstalled the app, refreshed the license, etc.)
  • Attached log files (only for technical issues. No need if license-related.)
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