Insync accounts, security, licenses and pricing plans

Manage your account, how we handle your data and the different Insync plans

20 articles in this collection
Written by Janine, Gio, and Mia

General

Alternative Login

For when you're having trouble adding your account on the app.

Written by Mia
Updated over a week ago

Add multiple accounts

Add multiple Google Drive, OneDrive, and Dropbox accounts

Written by Mia
Updated over a week ago

Removing your account

Learn how to remove or unlink your accounts from Insync.

Written by Mia
Updated this week

Refreshing your Insync license

Written by Mia
Updated over a week ago

Cancel adding an account during onboarding

Did you add a different account or wish to cancel onboarding?

Written by Mia
Updated over a week ago

Licensing: Current

Getting your invoice

For billing or accounting purposes

Written by Mia
Updated over a week ago

Pricing: Then versus now

A bit confused on recent pricing changes? Here's what you need to know!

Written by Mia
Updated this week

Pricing: What to do after purchase

This is for the Insync (+ Insync Care) licenses released in October 2022.

Written by Mia
Updated over a week ago

Licensing: Legacy Plans

Legacy: Transferring licenses

Paid for the wrong account or would like to transfer ownership to another account?

Written by Mia
Updated over a week ago

Legacy: Backup feature FAQs

Preconditions, upgrades, etc.

Written by Mia
Updated over a week ago

Legacy: Prime and Teams FAQs

This is mainly for discussing Prime and Teams licenses. For Insync 3 Headless, scroll to the bottom of the article!

Written by Mia
Updated over a week ago

Legacy: What to do after purchase

Here's an updated guide on frequently asked questions about our legacy Desktop plans and how to use it after purchase.

Written by Mia
Updated over a week ago

Legacy: How to link or assign your plans

Here's the complete guide on using the legacy Desktop plans after purchasing

Written by Mia
Updated over a week ago

Legacy: Upgrading within the legacy plan ecosystem

Are you on the old Insync licenses? Here's how you can upgrade within the legacy ecosystem!

Written by Mia
Updated over a week ago

Legacy: Linking your plan to other accounts on different machines

This guide is for users who are on a Personal or Developer plan, and wish to link other accounts to their license but on different machines

Written by Mia
Updated over a week ago

Legacy: Adding accounts to your Pro/Business licenses through the dashboard

Add/remove accounts to and from your Pro/Business licenses

Written by Gio
Updated over a week ago

Security and privacy

FAQs on Security

What happens to my files when I use Insync?

Written by Mia
Updated over a week ago

User data requests

Exercising your rights as an Insync user

Written by Mia
Updated over a week ago

Insync Privacy Policy Summary

What does third-party access mean?

Written by Janine
Updated over a week ago

Anonymous app usage data sent to Insync

What data gets sent to Insync?

Written by Mia
Updated over a week ago