Resolving and reporting issues
File deletion, duplication, sending your log files, etc.
8 articles in this collection
Written by Gio and Mia Moran
Written by Gio and Mia Moran
General
(OneDrive) Error message: Invalid characters
How does Insync handle OneDrive file names with invalid characters?
Written by Mia Moran
Updated over a week ago
Updated over a week ago
Retrieving deleted or missing files
How to recover missing, deleted, or trashed files, and what troubleshooting information to submit
Written by Mia Moran
Updated over a week ago
Updated over a week ago
Locating the log files
Help us look into your reported issues by submitting your Insync log files.
Written by Mia Moran
Updated yesterday
Updated yesterday
What to do when files and folders are duplicated
How to manage, prevent, and report duplication issues with Insync
Written by Mia Moran
Updated over a week ago
Updated over a week ago
Mac
(MAC) Duplicate files and folders
How to look for and remove duplicate items using Finder
Written by Mia Moran
Updated over a week ago
Updated over a week ago
(MAC) Insync not optimized pop-up notification
Are you getting "Insync is not optimized for your Mac"? Are you on macOS Catalina?
Written by Mia Moran
Updated yesterday
Updated yesterday
(MAC) Read this if you're a Sierra (10.12+) user using both Insync and iCloud
Read our engineer's review of possible issues and his recommendation
Written by Gio
Updated over a week ago
Updated over a week ago