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Resolving and reporting issues

Resolving and reporting issues

File deletion, duplication, sending your log files, etc.

Gio avatar Mia avatar
8 articles in this collection
Written by Gio and Mia
General

(OneDrive) Error message: Invalid characters

How does Insync handle OneDrive file names with invalid characters?
Mia avatar
Written by Mia
Updated over a week ago

Retrieving deleted or missing files

How to recover missing, deleted, or trashed files, and what troubleshooting information to submit
Mia avatar
Written by Mia
Updated over a week ago

Locating the log files

Help us look into your reported issues by submitting your Insync log files.
Mia avatar
Written by Mia
Updated over a week ago

What to do when files and folders are duplicated

How to manage, prevent, and report duplication issues with Insync
Mia avatar
Written by Mia
Updated over a week ago
Windows

(WINDOWS) Workaround for file/folder badges not appearing due to overlay icons limitation

Mia avatar
Written by Mia
Updated over a week ago
Mac

(MAC) Duplicate files and folders

How to look for and remove duplicate items using Finder
Mia avatar
Written by Mia
Updated over a week ago

(MAC) Insync not optimized pop-up notification

Are you getting "Insync is not optimized for your Mac"? Are you on macOS Catalina?
Mia avatar
Written by Mia
Updated over a week ago

(MAC) Read this if you're a Sierra (10.12+) user using both Insync and iCloud

Read our engineer's review of possible issues and his recommendation
Gio avatar
Written by Gio
Updated over a week ago