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Resolving and reporting issues
Resolving and reporting issues
File deletion, duplication, sending your log files, etc.
9 articles in this collection
Written by
Gio
and
Mia
General
Insync 3: Common Issues and Bugs
Initialization failed, stuck syncing, connecting to Insync, error messages
Written by
Mia
Updated over a week ago
(OneDrive) Error message: Invalid characters
How does Insync handle OneDrive file names with invalid characters?
Written by
Mia
Updated over a week ago
Retrieving deleted or missing files
How to recover missing, deleted, or trashed files, and what troubleshooting information to submit
Written by
Mia
Updated over a week ago
Locating the log files
Help us look into your reported issues by submitting your Insync log files.
Written by
Mia
Updated over a week ago
What to do when files and folders are duplicated
How to manage, prevent, and report duplication issues with Insync
Written by
Mia
Updated over a week ago
Windows
(WINDOWS) Workaround for file/folder badges not appearing due to overlay icons limitation
Written by
Mia
Updated over a week ago
Mac
(MAC) Duplicate files and folders
How to look for and remove duplicate items using Finder
Written by
Mia
Updated over a week ago
(MAC) Insync not optimized pop-up notification
Are you getting "Insync is not optimized for your Mac"? Are you on macOS Catalina?
Written by
Mia
Updated over a week ago
(MAC) Read this if you're a Sierra (10.12+) user using both Insync and iCloud
Read our engineer's review of possible issues and his recommendation
Written by
Gio
Updated over a week ago