Resolving and reporting issues

File deletion, duplication, sending your log files, etc.

9 articles in this collection
Written by Gio and Mia

General

Insync 3: Common Issues and Bugs

Initialization failed, stuck syncing, connecting to Insync, error messages

Written by Mia
Updated over a week ago

(OneDrive) Error message: Invalid characters

How does Insync handle OneDrive file names with invalid characters?

Written by Mia
Updated over a week ago

Retrieving deleted or missing files

How to recover missing, deleted, or trashed files, and what troubleshooting information to submit

Written by Mia
Updated over a week ago

Locating the log files

Help us look into your reported issues by submitting your Insync log files.

Written by Mia
Updated over a week ago

What to do when files and folders are duplicated

How to manage, prevent, and report duplication issues with Insync

Written by Mia
Updated over a week ago

Windows

(WINDOWS) Workaround for file/folder badges not appearing due to overlay icons limitation

Written by Mia
Updated over a week ago

Mac

(MAC) Duplicate files and folders

How to look for and remove duplicate items using Finder

Written by Mia
Updated over a week ago

(MAC) Insync not optimized pop-up notification

Are you getting "Insync is not optimized for your Mac"? Are you on macOS Catalina?

Written by Mia
Updated over a week ago

(MAC) Read this if you're a Sierra (10.12+) user using both Insync and iCloud

Read our engineer's review of possible issues and his recommendation

Written by Gio
Updated over a week ago