Playbook: Licensing and account management

Desktop Plans

Checking your license

• Check our Desktop Plans FAQs page for more information.

• If none of the FAQs apply to you, email support@insynchq.com with the following details:

  1. A description of the issue

  2. Email address you're using on Insync

  3. Receipt of your purchase (Receipt Number or Transaction ID)

  4. Troubleshooting steps you've tried, if any

Headless/Server

• Headless: cannot sync using current subscription issue

  • There's a chance that you are subscribed to the incorrect Server subscription. Reach out to support@insynchq.com to confirm.