Playbook: Installation and Setup

Insync fails to start properly

On Linux, send the following information to support@insynchq.com

1. Desktop environment

2. Output of insync start –no-daemon to determine underlying issues

3. Screenshot of Insync tray icon

On Windows or Mac

1. Reinstall Insync. Follow the steps here.

2. If Insync still does not start, send your log files to support@insynchq.com

I can’t go through the Oauth when adding an account!

• Try the alternative login method

"Connecting to Insync"

• Once you have authenticated your Google Account, your browser will say "Connecting to Insync...". In case it gets stuck, try these steps:

  • Uninstall your Insync app.

  • Re-install the latest version.

  • Do the alternative login method.

• Still not working?

  • Check if you are behind a proxy or using a firewall.

  • If you're on a OneDrive school account, send the web URL of the “Connecting to Insync…” page to support@insynchq.com so we can take a better look.

Base Folder keeps reverting to the default path

Are you trying to change your Base Folder via the app setting but it keeps getting reverted to the default location? Try these steps, but note that it will ask you to sync afresh:

1. Remove your account by following the steps here.

2. Add your account again and direct your Base Folder to the location you want.

3. Finish the onboarding process.

4. Reboot the app.

Still not working? send your log files to support@insynchq.com

LINUX

Installing on CentOS 8, CentOS 9, or OpenSUSE

• For CentOS 8 or 9, try the Fedora 36 build here.

• For OpenSUSE installation, follow the steps here.

Missing dependencies error

• Did you recently update from an older OS version to a newer one?

• Make sure your /etc/apt/sources.list.d/insync.list file is updated based on your distribution

Insync is crashing/not running

On Linux, send the output below to support@insynchq.com

• If on APT, please run:

  • lsb_release -c

  • apt-cache policy insync

• On YUM, please run:

  • rpm -qa | grep insync

On Windows or Mac, send your log files to support@insynchq.com

Can’t run Insync on Wayland (there's an antialiasing line in the output)

• To use Insync on your machine while running Wayland, please refer to this Forums post.

Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway

• Run this on your command line interface (there are 4 commands):

sed -i 's/insync start/insync start --qt-qpa-platform=wayland/g' ~/.config/autostart/insync.desktop 

mkdir -p ~/.local/share/applications 

cp /usr/share/applications/insync.desktop ~/.local/share/applications 

sed -i 's/insync start/insync start --qt-qpa-platform=wayland/g' ~/.local/share/applications/insync.desktop

WINDOWS

I can't see the overlay icons on File Explorer

• Check this guide for more information.