Insync fails to start properly
On Linux, send the following information to firstname.lastname@example.org
insync start –no-daemonto determine underlying issues
Screenshot of Insync tray icon
On Windows or Mac
Reinstall Insync. Follow the steps here.
I can’t go through the Oauth when adding an account!
Try the alternative login method
"Connecting to Insync"
Once you have authenticated your Google Account, your browser will say "Connecting to Insync...". In case it gets stuck, try these steps:
Uninstall your Insync app.
Re-install the latest version.
Do the alternative login method.
Still not working?
Check if you are behind a proxy or using a firewall.
If you're on a OneDrive school account, send the web URL of the “Connecting to Insync…” page to email@example.com so we can take a better look.
Base Folder keeps reverting to the default path
Are you trying to change your Base Folder via the app setting but it keeps getting reverted to the default location? Try these steps, but note that it will ask you to sync afresh:
Remove your account by following the steps here.
Add your account again and direct your Base Folder to the location you want.
Finish the onboarding process.
Reboot the app.
Installing on CentOS 8, CentOS 9, or OpenSUSE
Missing dependencies error
Did you recently update from an older OS version to a newer one?
Make sure your
/etc/apt/sources.list.d/insync.listfile is updated based on your distribution
Insync is crashing/not running
On Linux, send the output below to firstname.lastname@example.org
If on APT, please run:
apt-cache policy insync
On YUM, please run:
rpm -qa | grep insync
Can’t run Insync on Wayland (there's an
antialiasing line in the output)
To use Insync on your machine while running Wayland, please refer to this Forums post.
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway
Run this on your command line interface (there are 4 commands):
sed -i 's/insync start/insync start --qt-qpa-platform=wayland/g' ~/.config/autostart/insync.desktop
mkdir -p ~/.local/share/applications
cp /usr/share/applications/insync.desktop ~/.local/share/applications
sed -i 's/insync start/insync start --qt-qpa-platform=wayland/g' ~/.local/share/applications/insync.desktop
I can't see the overlay icons on File Explorer
Check this guide for more information.