- Open the Insync app window. If you don't have access to the Insync UI, scroll down further.
2. Click the ". . ." button on the top right and select
3. Under Log file, click
Open log to launch your file explorer.
4. You will be brought to the location of your log files. We’ll need the logs.db and out.txt files for investigation, but we might also request for the live and data folders, depending on the issue you reported.
NOTE: If you don’t have access to the Insync app, the following directories contain the logs.db and out.txt files:
You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs.
You can copy this path and paste it into Finder’s Go -> Go to Folder… (Shift + ⌘ + G).
Most file managers support copying this path and pasting it into their location bar.
Send the attachment to email@example.com. The logs can be compressed before sending to save space.