1. Open the Insync app window. If you don't have access to the Insync UI, scroll down further.

2. Click the ". . ." button on the top left and select Help.

3. Click Locate Logs.

4. You will be brought to the location of your log files. We’ll need the logs.db and out.txt files for investigation, but we might also request for the live and data folders, depending on the issue you reported.

NOTE: If you don’t have access to the Insync app, the following directories contain the logs.db and out.txt files: 

Windows

%appdata%\Insync

You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs.

Mac

~/Library/Application Support/Insync

You can copy this path and paste it into Finder’s Go -> Go to Folder… (Shift + ⌘ + G).

Linux

~/.config/Insync

Most file managers support copying this path and pasting it into their location bar.

Send the attachment to support@insynchq.com. The logs can be compressed before sending to save space.

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